Here at PaintGlow We are proud to announce that we are now certified as ISO 9001:2008 compliant, the most widely used and internationally -recognised framework for good business management covering the key area of ‘Quality Management’. This ISO 9001:2008 compliancy demonstrates that PaintGlow has policies, processes and procedures in place to better meet ‘Quality Management and Customer’ requirements. This means that all our products are cosmetically certified to the highest standards.
To become certified as ISO 9001:2008 compliant, PaintGlow underwent an extensive process of review and improvement to establish our procedures document and quality manual. This process included setting measurable objectives and incorporating corrective and preventative actions and methods of monitoring customer satisfaction. All members of staff where trained on the new or updated procedures and key staff are part of the review and improvements steps. Finally, an extensive audit was carried out to enable our certification.
Compliance with ISO 9001:2008 recognises that PaintGlow policies, practices and procedures are of a consistent quality in the services we provide to our customers. With this certification, our customers can be confident that PaintGlow is dedicated to maintaining the highest efficiency and responsiveness in achieving our ultimate goal – guaranteed customer satisfaction.
To maintain our certification, PaintGlow will have an annual Audit to ensure our policies and practices continue to meet the standard. As a result, customers can be confident that PaintGlow will provide them with the same high quality services and products in the future.
Lee Dobinson, Managing Director at PaintGlow explains, “We pride ourselves on manufacturing our makeup here in the UK. We want to give our customers the assurance that our products are manufactured to the highest quality standards. Our decision to seek ISO 9001 certifications show our commitment to the consumer that they are buying a quality British made product that they will love.