Shipping & Delivery

Thank you for visiting and shopping at PaintGlow SA! Following are the terms and conditions that constitute our Shipping & Delivery Policy.

Domestic Shipping Policy

Shipping processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. Even the smallest item will be delivered to your door, so please provide us with a physical address that is normally occupied during office hours.  

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 


Shipping rates & delivery times

Shipping charges for your order will be calculated and displayed at checkout. 

Shipment method

Estimated delivery time

Shipment cost

Own Collection (Pretoria East)

N/A

N/A

Courier*

1-2 business days

Free if order value is R400 or more

Courier*

1-2 business days

R99 for orders less than R400

Postnet - Postnet

2-3 business days

R99

Postnet - Postnet

Next business day, before 12pm, Major Cities

R199

*Courier delivery is only available for orders with physical delivery addresses within South Africa. We are unable to deliver to P.O. Box number/addresses. 

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Faulty Products

We try to select and package our products as best as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us within 14 days of receipt.

In these circumstances we will also refund you for the cost of the return courier. Please obtain a proof of cost to enable us to process the refund for your return costs.

For help with items later than 14 days after your initial purchase please email us for more information.

International Shipping Policy

We currently do not ship outside South Africa.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.